Shipping policy
SHIPPING
LOCAL:
We deliver our products to street addresses anywhere in South Africa, using a courier service.
For orders under R800 shipping costs are a standard R90.
For local orders over R800 we offer FREE shipping.
We do not ship to P.O. Boxes.
Orders are processed at our design space in Cape Town, RSA, Tuesday and Thursday.
Once processed, please allow 2-4 business days for your Sunsara item/s to arrive.
Package tracking numbers are available via your shipping confirmation email. Please allow at least 48 hours after placing your order before calling customer service to check on your order tracking, as the tracking information may not be available from our shippers before that time. Please note we only pack orders on a Tuesday and Thursday.
We offer a FREE pick up if you would personally like to collect your order from our fulfilment warehouse in Cape Town. (Full address will be provided once your order is placed.)
INTERNATIONAL:
Please allow two to four weeks delivery time from South Africa. You will be provided with a tracking number and URL to track your order. All orders are sent via DHL. We do not except returns on International orders and all duties and taxes are at the expense of the buyer.
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